ORDERING AT THE BABIES BEES
What is “The Babies Bees”?
“The Babies Bees” is an online platform to buy a wide range of varieties for your baby. We sell everything that your baby needs. Our significant categories are baby girl clothes, baby boy clothes, baby toys, baby and parents clothes, baby accessories, souvenirs, baby shoes, and safety types of equipment.
Q. I’m having trouble placing an order online. What to do?
To resolve the order issues, kindly email us. Please be advised to mention in the mail the device (mobile, tablet, or laptop) and browser (Chrome, Safari, Firefox) you are using.
Q. How can I track my order?
When we dispatch your product, you will receive a tracking number via email. You can use this tracking number at our site.
Q. Do you offer any discounts or promotions?
Yes! We offer discounts, kindly subscribe to our newsletter to get informed about the new promotions and offers from time to time.
Q. How can I cancel my order?
We are sorry that all sales are final.
For any query regarding the order cancellation, contact us.
If you intend to return the package, then it must comply with our return policies.
Q. Can I change my address details after placing an order?
If you believe that your delivery address is incorrect, please email us ASAP. We do attempt to make address changes; however, we do not guarantee.
Q. Do you offer any modifications once I place the order?
No modifications you can make after your place your order.
We move quickly after order placement. We get your product print, cut, and sew in no time.
We don’t carry inventory as each product we craft is after you place your order.
Q. How will I receive my order confirmation?
You will get a notification through email once we receive your order confirmation.
PAYMENT DETAILS
Q. What payment methods do you accept at “The Babies Bees”?
Payment methods offered by “The Babies Bees” are Visa, Mastercard, Discover, Amex, and PayPal.
Q. Which currency do you support?
We currently support U.S. Dollar.
Q. Can I use more than one promo code on my order?
No, one promo code is only applicable once.
Q. Will my parcel be charged customs and import duties?
You have to pay the local authorities (shipping companies) to release the goods as part of delivery charges.
Once we hand over your product to the shipping company, they contact you via email or telephonic call to let you know the cost.
SHIPMENT DETAILS
Q. Where do you ship?
We mainly ship in the U.S.
Q. From where do you ship?
We ship from our different warehouses; we go by your location to find the closer shipping center near you.
Q. Where can you ship?
We currently operate in 50 U.S. states + D.C.
Q. What are the shipping charges?
We offer free shipping in the U.S.
Q. How long it takes for my order to arrive?
It takes 1-2 days to process your order and 7-14 days to reach your location.
Q. What are Shipment schedules during holidays? Will it get late?
Yes, the holiday season can extend the delivery time as we only deliver goods on working days.
For example, suppose you place an order on a public holiday. In that case, your item will be crafted and delivered after the holiday so that you might get your package late.
Q. Can you deliver my package to the P.O. box address?
No, we cannot deliver to ensure safe and undamaged delivery.
Note:
We don’t deliver goods on
P.O. Box numbers
BFPO addresses
Mail-forwarding addresses
Temporary residence addresses
RETURNS & REFUNDS
Q. What if I receive a defective piece?
We are sorry for any inconvenience. In case you have received a defective piece, immediately contact us to claim your exchange.
Q. How can I make a refund?
Yes, we do offer a refund within 14 days after you have bought the item. Please note that you must comply with our return policies to make the refund. You can also contact us for your general queries.
Q. What is your return policy?
We do offer a 100% money-back guarantee if you return the item within 30 days.
Please note that any object must comply with our conditions to fulfill the return criteria
Also, you have to pay for the return as per our company policy.
Q. I have returned my order to you but haven’t received my refund yet?
It usually takes two weeks to process the returns.
If it has been more than two weeks, email us with your order number and postage proof to resolve the issue and speed up the process.
Q. Which items can I not return?
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products).
Q. I ordered online, but I received the wrong item?
Please do contact us to resolve the issue quickly.